Topics

• Tax Charges
• Returns Policy
• Privacy Policy
• Disclosure of Information

Tax Charges

Returns Policy

We will either exchange the item or refund your money if you’re not happy with the product, within 7 days of receipt. We ask that you return the item via post and you must pay for the return postage. Please email us with the relevant details, including the item to be returned and whether you want an exchange or a refund.

Privacy Policy

Your payment details are securely transferred using secure socket (SSL) encryption. This technology is used by major reputable e-commerce sites throughout Australia and the world. The industry standard for encryption technology (SSL) is compatible with Internet Explorer, Netscape and most other browsers. You will know you are in a secure environment when entering your credit card information. Firstly the appearance of a security notice when you enter a secure page (depending on browser security settings). Also, a secure icon will appear on your browser. For Microsoft Internet Explorer you will see a lock icon and Netscape a key icon.

A secure site can also be identified by its address. For example, when you go to the order page and reach the cheque details section, you will notice that the address starts with https://, while most pages begin with "http://". The `s’ in this instance represents security. You will see both the lock icon and the https:// address when you reach the part of the form requiring your credit card details.

We accept credit card payments via Paypal, which provides additional security. This means that MULBERRIES and COUNTRY never receive your credit card details. Rather, this information goes to Paypal, a world-wide and reputable payment clearing house who process millions of payment transactions each year. They receive and process your payment on our behalf (and they then transfer the payment to us separately).

Disclosure of Information

We will not disclose information such as your name, address, e-mail or telephone number to any other person, unless the customer has authorized us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will we sell or receive payment or services for disclosing customers’ personal information to any partner or external company.